Q&A: Understanding speech analytics: What do customers want? (Includes interview)
How can businesses keep the customer satisfied?It takes a mix of customer journey insight, surveys and measurement, an omni-channel expe...Read More
Business
Homelessness in the San Francisco Bay Area: The crisis and a path forward
Homelessness in and around the San Francisco Bay Area continues to rise. Coordinated efforts among governments, nonprofits, and the private ...Read More
3 Leadership Podcasts You Should Be Listening To
We're neither here nor there; we're on our way from one point to another, usually sitting in traffic, reading email on a train or b...Read More
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