Showing posts from October, 2018Show all
How Bad is Airline Service, Really? And Other Customer Service Complaints

HBR.org How Bad is Airline Service, Really? And Other Customer Service Complaints Youngme Moon and Mihir Desai welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other custo…

Technologically Advanced: How Tech Adoption Helps SMB Owners Get Ahead

Business.com Technologically Advanced: How Tech Adoption Helps SMB Owners Get Ahead Thom Foss has taken the leap many of us only dream about when he left the corporate world and opened his own brewery six years ago with his brother, Dane. At Burning Brothers…

What’s driving superstar companies, industries, and cities

McKinsey Insights & Publications What’s driving superstar companies, industries, and cities Superstar status remains contestable, it’s easy to fall from the top, and possible to rise even from bottom all the way to the top, write James Manyika, Sree Ramasw…