As dramatic disruption comes to automotive showrooms, proactive dealers can benefit greatly

McKinsey Insights & Publications
Dealers can survive—and thrive—by putting the customer at the center and pursuing dynamic, new ways of working.
There’s a gold mine in aftermarket services. But companies first need to know where to dig—and how hard.
To secure personal data, rationalize online navigation, and boost financial inclusion, governments should embrace electronic IDs, write Anu Madgavkar and Olivia White in Project Syndicate.
Executives setting up a behavioral-science unit should start by challenging themselves with six questions.
Companies finding success in transforming their customer journeys are discovering that four practices are critical.
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