When governments turn to AI: Algorithms, trade-offs, and trust

McKinsey Insights & Publications
Fri, 01 Feb 2019
Artificial intelligence can help government agencies solve complex public-sector problems. For those that are new at it, here are five factors that can affect the benefits and risks.
Fri, 01 Feb 2019
Early adopters are achieving impressive performance gains by empowering frontline workers to excel as team-based problem solvers.
Fri, 01 Feb 2019
High-spending Chinese travelers are an important consumer segment, and few companies are positioned to understand them better than Ctrip.
Fri, 01 Feb 2019
Companies without advanced analytics are leaving significant customer-service improvements on the table. But to fully reap the advantages of advanced analytics, organizations must have the right foundations in place to make the most of their data.
Fri, 01 Feb 2019
Different approaches illustrate the company and market conditions that guide the structure of teams around work, and the rapid benefits that follow.
Fri, 01 Feb 2019
Process automation and technologies based on artificial intelligence can bring benefits across numerous functions of government.
Fri, 01 Feb 2019
Companies often fail across digital channels because they are insufficiently aware of the real needs and preferences of their customers across omnichannel journeys.
Fri, 01 Feb 2019
Interactive voice response (IVR) systems have one major flaw: people don’t like them. To address this, companies need to rethink their design priorities and put customer experience first.

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